Help

Sign in, choose your event type, name it, and set the start time. Enter an expected wedding guest count to see the matching plan. You can preview with up to 10 guests for free or choose a paid plan during creation.

Once the event exists, open Manage event to adjust its end time, timeline, leaderboard, artwork, and guest settings. Share the event link or code when you are ready.

Open the host’s link or scan their QR code. You can join in a browser without installing the app. If the album asks for a passcode, ask the host for it.

If you use the app, choose Join event and enter the code from the invitation. Sign in if you want photos from this account to appear under your name across devices.

Open the event album and choose Add photos. Keep the app or browser open until the batch finishes, especially on a slow connection. In the app, check the upload status before closing it.

If an upload failed, retry it from the upload list. Do not delete the original from your camera roll until you can see it in the album. If you still cannot upload, send support the event code, device type, and the error shown.

Refresh the album and check that uploads have finished. The host may also be reviewing a photo before it appears. Exact duplicate files are skipped so the album does not show repeated copies of the same upload.

If a photo is sideways or upside down, send support its event code and a screenshot. Keep the original. We can check the orientation stored with it without changing the original file.

Open a photo and choose Save or Download. Guests can save according to the host’s download setting. The event owner can download the whole album at full size from Manage event.

On iPhone, allow Photos access when iOS asks. If saving fails, use the Share button to save the image or tell support which photo and error you saw.

Open the album or Event recaps and reels. Choose Best selection, Most liked, or Only yours when those choices are available. A host may limit guest reel creation or downloads; the app will show the choices your event allows.

A reel needs enough eligible photos and may take a few minutes. Open it when ready to play or share. Personal guest reels draw from your photos and other strong moments to fill the story.

A dated event normally ends at 11 p.m. in its event time zone on the day it starts. Open Manage event to change the end time before the event finishes. The hunt stops at the end; photo and video uploads stay open for seven more days unless you close them sooner.

In Manage event, add a co-host when someone else should help run the event. The owner can limit a co-host’s billing, private video message, or reel access.

If you ask Get This Shot for help, the owner can approve a one-hour read-only support view from Manage event. It shows settings and album photos so support can guide you, and you can revoke it at any time. Support does not receive editing access or private video messages through that view.

Start with a free preview or choose a plan for the number of guests you expect. Your event is created before the App Store or website checkout opens, so a cancelled purchase leaves the event on Free and you can retry from its plan settings.

Apple offer codes have eligibility limits set by Apple. A code already redeemed by your Apple Account may not redeem again for the same offer. For a purchase that appears charged but has not upgraded the event, use Refresh plan and redemptions or contact support before buying again.

Use the same sign-in method and email address you used when you created or joined the event. Hosted events appear under Hosting and events you joined appear under Joined. A co-host should see the event under Hosting after signing in with the exact email the owner invited.